Cancellation and refunds

Cancelling an order

Food is cooked fresh, so an order can be cancelled only until the kitchen starts preparing it. To cancel, call us as soon as you can through the number on our contact page. Once the order shows as Preparing, we cannot cancel it.

If we cancel

If we cancel your order, for example because an item ran out, we tell you right away. If you paid online, you get a full refund.

If something is wrong with your food

If an item is missing, wrong or not fit to eat, contact us within 2 hours of delivery with your order number and a photo. After checking, we will send a replacement, or refund the amount for the affected item.

How refunds are paid

• Online payments are refunded to the same UPI account, card or bank account you paid from. It usually takes 5 to 7 working days to show up, depending on your bank.
• Cash on delivery orders are refunded by UPI or bank transfer to an account you give us.

Failed payments

If money was deducted but your order did not go through, the amount is returned automatically by your bank or Razorpay, usually within 5 to 7 working days. Please do not pay twice. Write to us with the payment reference if it does not arrive.